Front End Solutions Engineer

Bengaluru, Karnataka, India | Professional Services | Full-time

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Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning content and Application Support is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

 

What sets us apart from the rest?

With more than 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 

With a YoY growth of 300%, it has also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.5 on Glassdoor which speaks volumes of our work culture and our Customer obsession can be clearly seen in our reviews of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights. The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Stellaris || Cisco || Eight Roads || Helion Ventures 

 

Our Digital Adoption Consulting team of around 20+ members is working with large enterprises spread across the North Americas (85%) and EMEA (15%) regions.  It is a very fast-paced group that is looking at growing to more than thrice its size by the end of 2020. 

 

Solutions Engineer/Architect is a highly strategic, high-exposure role that will drive the use of Whatfix, being a trusted consultant to our customers by guiding them during the product's implementation, and internally evangelizing on the diverse use cases of Whatfix implementation. 

 

You will drive the onboarding, product solutioning, end-to-end implementation of the product, to deliver a seamless user experience.  

  

What will you get to do?

  • Work with our customers to integrate Whatfix solutions into enterprise applications
  • Leverage your vast knowledge and expertise across various Enterprise Applications to define the framework for Whatfix Implementation  
  • Own and drive the strategic roadmap for all the implementations in Whatfix’s demo instances, including the development of out-of-the-box solutions to address challenging requirements 
  • Pilot new feature releases to directly influence the overall Product development roadmap. 
  • Work cross-functionally in collaboration with different departments, including Product, Customer Success, Sales, Customer Support, and Marketing  
  • Configure, test, document, and educate the Whatfix team members on the implementation of best practices and use cases.
  • Become a Digital Adoption Solution Expert with in-depth Product knowledge and leverage that to empower customers to utilize the potential of Whatfix 

What are we looking for?

  • Has preferably worked in Product based or Consulting companies for International customers
  • Comes with a work experience of 2 to 4 years (Solutions Engineer I), 5 to 8 years (Solutions Engineer II), 9 to 13 years (Solutions Architect), or 14+ years (Senior Solutions Architect
  • Has experience of working with Javascript, HTML, and CSS  
  • Preferably, lead implementation projects of Enterprise Applications like CRM (Salesforce), ERP (SAP, Oracle JDE, etc), or HCM (Workday, SAP SuccessFactors, etc)
  • Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations 
  • With most of our customers based out of the North American region, the person should be open to working in the US time zone (4:30 PM to 1:30 AM IST). We provide buffet dinner at 9 PM & have cab drop facilities for all employees post 10 PM. 

 

Please Note

  • We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. In case you don't hear from us within 7 days of applying for this role, please reach out to Harshil Mittal on LinkedIn 
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status 
  • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Whatfix is a place where everyone can grow! Please apply if this is a role that would make you excited to come into work every day.

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