Solutions Architect

Bengaluru, Karnataka, India Full-time

Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive Walk Throughs inside enterprise applications at the exact time a task is being performed.  

 

We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application.  Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed.

 

As the Solutions Architect for Whatfix, you will champion the use of Whatfix both externally with our customers being a trusted advisor who will guide them in their implementation as well internally to evangelize on newer use cases of Whatfix implementation. 

 

You will collaborate directly with leadership across the company to determine which processes and workflows are most critical to enabling both our Pre and Post-sales teams to deliver an outstanding customer experience. You will then drive the tactical, technical execution of these processes within the product and ensure the ongoing integrity of the system. This is a highly strategic, high-exposure role that will directly influence how our internal teams, as well as our fast-growing customer base, uses the product.

 

What You'll Do:

- As a part of the Customer Success Solutions team, you will work with our customers to implement  Whatfix solutions in their applications.

- Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications.

- Completely own and drive the strategic roadmap for all implementations in Whatfix’s internal instances ( Demo Systems), including developing creative solutions to address complex workflows and process requirements

- Pilot new processes with the aim to directly influence the overall Product development roadmap as well as improve the way our customers use Whatfix

- Work cross-functionally in collaboration with different departments, including Product, Customer Success, Services, Support, and Marketing

- Provide day-to-day end user and troubleshooting support as L2/L3  to both external customers as well to Internal team. 

 

Solutioning:

-Configure all the features of the Whatfix application, groups and security settings in Whatfix and Salesforce

-Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for Whatfix platform

 

Analysis & Documentation:

- Strategically Configure, Test, Document, and educate Whatfix team members on system design to ensure long term success

 

Required skills:

- BE/B.Tech degree and 8+ years of prior work experience

- Prior experience with configuration and administration of a CRM or ERP system (e.g. Salesforce, Oracle, SuccessFactors) as well as experience working with databases

- Very strong attention to detail

- Hands-on experience in Javascript, HTML, and CSS 

- Ability to learn new technical concepts quickly

- Ability to break down ambiguous problems into discrete, manageable components

- Take a high degree of ownership on work (Ability to work independently with minimalistic supervision)

- Understand object-oriented concepts and fundamentals of logic 

- Excellent communication skills and a knack for breaking down and explaining complex processes

- Passionate about technology and technical work

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.