Director Product Management

San Jose, California, United States | Product | Full-time

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About us:

Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed.

We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed. 

We are looking for a stellar Director - Product Management to come on board at our San Jose office, CA.

As the Director of Product Management, you will report to the Head of Products  and grow/lead a world-class team of PMs. You will lead the product management for a large product area consisting of several delivery pods. You will drive product strategy across these pods and partner with multiple groups across the organization to innovate and inspire changes to the customer experience aligning with Whatfix’s unique brand promise. You will have to have an inquisitive mindset and desire to continuously push to learn more and seek out growth opportunities.

 

What do you get to do?

  • Build, guide, mentor, motivate and retain a group of extraordinary product management professionals.
  • Guide development of the product strategy and roadmap with a team of product managers taking product concepts from idea through validation, shipping, measurement, and iteration.
  • Deliver insightful product recommendations to business leaders and the executive team in a persuasive and thoughtful manner. Build consensus and effectively influence senior-level stakeholders.
  • Work closely with leaders from the Customer Success, Sales, UX design, engineering, and marketing to deliver extraordinary products to our customers. Encourage collaboration with other teams.
  • Build market and competitor awareness among the team. Ensure direct contact with partners and customers across geographies and segments to encourage customer empathy.
  • Set and reinforce product goals. Actively monitor key business metrics and adjust team priorities as appropriate to deliver on financial and customer adoption goals.
  • Find opportunities to improve processes and focus on providing solutions and delivering results.

 

What you need to have/bring to the table:

  • Shown track-record of at least 6+ years solid product management experience, with overall 12+ years of work experience.
  • Bachelor’s degree required, degree in computer science or related field preferred, and MBA a plus
  • Experience with B2B SAAS space is a plus.
  • Experience leading product teams establishing product roadmaps and ensuring teams deliver on key achievements.
  • Experience in managing enterprise customers expectations is a plus.
  • Experience in Agile software engineering environments and validated ability to partner successfully with engineering teams ensuring prompt delivery.
  • Ability to navigate the complexities of multiple internal and external stakeholders.
  • Strategic thinker combined with planned execution. Excellent problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.