Partner Solutions Architect

Bengaluru, Karnataka, India | Partnerships & Alliances | Full-time

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About Us:

Founded in 2013, by Khadim Batti and Vara Kumar Namburu, Whatfix enhances self-service capability of web products and helps companies accelerate product adoption.

What's more, we are poised for scale and growth, which is why we need more talent like yourself.

Culture is at the heart of everything we do at Whatfix and that’s not just corporate jargon. We encourage shared learning and if you see yourself as someone who is good at picking up things…well, we are continuously using newer technologies and exploring all verticals of data business.

Who are we?

Whatfix is revolutionising the way Application Support and Learning content is consumed by providing Contextual and Interactive Walk Throughs inside the application at the exact time a task is being performed. The product helps accelerate product adoption by redefining the way companies onboard, train, and provide support to users. Several Fortune 500 enterprises worldwide trust Whatfix to reduce the time-to-value of business applications thereby improving users productivity and performance.

 

We’re looking for exceptionally talented and motivated individuals to help us build the world’s best software at scale for thousands of clients. You'll be teaming up with engineers, product managers, and salespeople from a diverse set of backgrounds who are challenging every assumption about software development.

Join us as we reinvent the product adoption wheel.

 

Responsibilities

 

    • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
    • Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to partner prospects and partner customers
    • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
    • Successfully manage and execute technical proof of concepts (POCs), on-site or remote
    • Enable the partner to execute technical proof of concepts (POCs), on-site or remote. 
    • Create and communicate the best practices, train and lead the technical enablement of Whatfix partners
    • Plan and execute the Technical enablement plan of the SI and ISV partners.
    • Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
    • Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
    • Respond to functional and technical elements of RFIs/RFPs
    • Convey feature input and customer requirements to Product Management teams
    • Partnering with sales executives and partner managers to plan, prepare and execute on strategic deals in complex sales cycles
    • Collaborate with Partner Manager and Sales teams to understand customer requirements and provide sales support
    • Respond to technical objections and articulate the value and return on investment delivered
    • Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs
    • Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

 

Qualifications

 

  • 3-5 years Technical Pre-Sales / Sales Engineering experience
  • Bachelors in Computer Science or a related field is strongly preferred
  • Ability to forge strong, long-lasting relationships with senior executives
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Experience with implementing software products or solutions for large enterprises
  • Understanding of high-performance software, SaaS
  • Excellent presentation, written and verbal communication skills to communicate professionally
  • Self motivated with strong interpersonal and problem-solving skills
  • Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.
  • Domestic and occasionally international travel required
  • Highly Desired Skills
  • Familiarity with SaaS business models a plus