Technical Writer (Information Developer Group)

Bengaluru, Karnataka, India Full-time

Whatfix  disrupts the way Application Support and Learning content is consumed by providing Contextual and Interactive Walkthroughs inside applications at the exact time a task is being performed.  We provide enterprises with a Software Platform that allows them to create Interactive Walkthroughs or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role).  Whatfix Flows help with new user on boarding, ongoing customer support and training and result in Accelerated Product Adoption.  Several hundred Enterprise customers like HP, BMC, Cisco, Accenture, Ameriprise, Western Union, Heineken and many more have implemented Whatfix and we have a growing list of partners with ISVs and the channel.  

We are looking for stellar Technical Wrters to join our Information Developer Group

 

As a Technical Writer, you will work with the engineering and product teams to shape our product documentation/ information guides, Tutorials etc to help our users understand and derive full value out of the product. As part of a startup, this role will be fast-paced and willingness to learn and gain a deep understanding of our product and target customers will be keys to success at Whatfix.

Responsibilities:

  • Owning the quality of technical documentation and other customer-facing content materials.
  • Revising all the product content and keeping them updated with ongoing feature releases and updates
  • Creating clear and well-structured documentation and how to guides that reduces ambiguity and enables faster integration with Whatfix.
  • Detecting and removing inconsistencies or information gaps in all forms of customer-facing content.

Requirements:

  • Outstanding writing skills, grammatical ability, editorial skills and attention to detail
  • Ability to learn new technical concepts, skills, and tools quickly
  • Self-motivation and the ability to identify a problem and follow it through to resolution
  • Ability to work independently and reliably with minimal supervision in a non-traditional setting
  • Experience working as part of a larger Marketing strategy execution plan

Preferred Qualifications:

  • 2-5 years of Technical writing experience
  • Previous experience in a product company is a plus.
  • Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment
  • Passionate about working and growing with a Start-up
  • Ambitious to perform and create a legacy to leave behind

Great opportunity for you to grow professionally by driving product adoption for a global product, used by 1000s of businesses Internationally. We are a fast growing company with multi-dimensional growth opportunities for the right professional.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.