Product Trainer

Bengaluru, Karnataka, India | Professional Services | Full-time

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Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed. 

We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity. 

“Hustle Mode ON” is the motto we live by. 

 

What sets us apart from the rest?

  • With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 
  • The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
  • With YoY revenue growth of over 300%, we have also been recognized by SaaS Mag as the 17th fastest-growing SaaS company worldwide and 2nd fastest in the country! 
  • We have also been recognized by Gartner as a Global Market Leader in the digital adoption space 
  • Whatfix has been named amongst the Top 5 startups in India by LinkedIn! 
  • Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
  • This is what our investors have to say - Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

 

We are growing quickly & looking for a stellar Product Trainer professional to join our Professional Services team in Bangalore who can bring the hustle associated with a fast-paced environment to succeed.

 

What will you get to do?

  • Plan, deliver, and administer training programs for customers, partners, and internal employees on the Product features IT technical concepts and Instructional Design Principles
  • Deliver a variety of ILT sessions – virtual online sessions, in-person sessions, workshops, use-case driven sessions, best practices sharing sessions; using traditional and modern training methods
  • Design and develop a wide range of ILT training materials such as presentation content, practice exercises, assessment materials, scenario-based use cases. Support creating video-based or online content for self-learning modules
  • Work with the product team to continuously update product knowledge and create training content as per product releases
  • Maintain training data; generate and present training reports to management

 

Our ideal hire would have

  • 3 - 8 years of experience in delivering software product training and\or IT technical trainings

          Excellent communication skills with the ability to drive conversations effectively with the participants
  • Experience with creating training materials for instructor-led training
  • Proficient in web frontend languages – HTML, CSS, JavaScript
  • Ability to quickly learn product functionality and features
  • Self-motivated with the ability to work with moderate supervision and complete assigned projects on time
  • Working experience with any of the products in CRM, HCM, CM, P&C functional domains
  •  Knowledge and\or experience with Instructional Design Principles
  •  Experience with training international customers or partners
  •  Experience with training SaaS products with B2B setup

 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status