Head of Product Design

San Jose, California, United States | Product | Full-time


About us:

Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed.

We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed. 


Whatfix is looking for a talented and passionate Head of Design to come on board to manage and help designers and researchers on our product team realise Whatfix’s global vision, and together, become the best design team in the B2B SAAS industry.

These are exciting times here at Whatfix! We currently have over 600 customers globally (including companies like, BMC, Experian, Cardinal Health, and more!). At this time, we have raised a total of ~$50 million. Our Series C round was for $32 Million from Sequoia Capital.  Other investors include Cisco Investments (also a customer), Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Helion Venture Partners and Stellaris Venture Partners. 

For behind the scenes details, do check out https://blog.whatfix.com/


What do you get to do?

  • Create compelling product visions and strategies that power our roadmap, in partnership with product and engineering leadership.
  • Build effective relationships and operating rhythms with leaders inside Whatfix. Drive user experiences that are cohesive, inclusive, and well-informed.
  • Grow the design and research teams. Hire, organize, and mentor.
  • You teach the soft and hard skills. You help designers become the collaborative glue that inspires product management and engineering while also developing their core competencies at envisioning what could be.
  • Foster the creation of a design language that can cover the entire product surface area and enforce its usage.
  • Exhibit strong design skills and craftsmanship. Be able to participate in hands-on work and reviews.
  • Mapping design decisions to key performance indicators (KPIs)


What you need to have/ bring to the table:

  • Bachelor’s degree in engineering, design, human-computer interaction or equivalent practical experience.
  • 15+ years of experience creating product strategy and designing products.
  • Track record of delivering business-to-business and enterprise data experiences.
  • Experience working collaboratively with senior designers, product managers, and engineers.
  • 5+ years of experience managing or leading design teams.
  • Ability to collaboratively create, communicate, and execute strategy with designers, engineers, and product managers.
  • Track record of key contributions to innovative, successful products and UI Platforms.
  • Ability to listen well, articulate positions, and advocate for designs.
  • UX portfolio, demonstrating clear insights, problem-solving, and simple solutions.
  • Excellent managerial and operational skills.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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