Enterprise Account Director, EU

Frankfurt, Hessen, Germany | Sales | Full-time


Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

Our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco Investments || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by. 

We are looking for a stellar Enterprise Account Director to join our team in Germany. The position will be responsible for setting the strategy and leading the execution for Whatfix’s expansion in Europe and driving significant growth and profitability in the region. The ideal candidate would be located in Frankfurt, Stuttgart, Munich, or other areas of Germany.

About the Role:

  • The Director Account Management is a quota carrying position. As a key team member, you will lead our expansion efforts in the largest named set of Existing Accounts in Europe
  • This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts and driving these opportunities to closure 
  • Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success
  • You will have experience participating in Value Engineering and Centers of Excellence exercises in large enterprise accounts  
  • The success of this role means working closely with our customers and generating new opportunities in our existing accounts in Europe


  • Prospect (including outbound and hunting activities) within named existing accounts to generate pipeline, create opportunities and close deals
  • Consistently deliver license and recurring service revenue targets in your assigned portfolio
  • Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team
  • Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels 
  • Collaborate effectively with sales engineering, business development, marketing and product teams to build pipeline
  • Proactively identify and resolve account success blockers that may arise
  • Leadership: Be accountable for the region


  • 8+ years of SaaS Enterprise Sales and /or Account Management experience with large enterprise accounts with proven ability to hunt for new opportunities
  • Experience selling to buyers from CRM, HR, Learning and Development, Procurement and/or IT for Software Applications managing complex sales cycle and opening doors
  • Experience selling in continental Europe including Germany, Benelux, French markets etc.
  • Value-based solution selling ability and understanding of ROI and cost/benefit analysis
  • Consistent track record of over achievement, exceeding quota, and high performance
  • Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
  • Excellent communication, negotiations and strategic thinking skills
  • Multilingual skills (German, French and English) would be strongly preferred 
  • Able to work independently and remotely from other members of your team
  • Intellectually curious - you ask open-ended questions and are genuinely interested in learning your partners and customers needs
  • Cross-cultural – you like working with many types of people across multiple geographies and languages
  • Ability to travel domestically and internationally as needed.  Expect 30 to 40% travel
  • You believe in what Whatfix is creating (a new category) and you understand how to build partnerships and solutions that support the long-term vision.
  • Will have high energy, charisma and gravitas. 

 You would be an excellent fit for our team if:

  • You are a self-motivated, high performer who can work with minimal oversight to get the job done
  • You’re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early
  • You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
  • You are passionate about using your experience and expertise to inspire the team

 What you get to do

  • As a trusted advisor, you will consult potential customers to understand their business objectives and Whatfix's value proposition
  • Provide consistent product value to all of your customers
  • Manage customer relationships across their entire lifecycle
  • Identify client needs & position Whatfix that sets the relationship and project for success 
  • Identify opportunities to expand into additional functional orgs or business units
  • Script your success and growth path in the fastest growing Series C startup
  • Be one of the early employees in the Europe region for Whatfix, with the added responsibility of setting the strategy and leading the execution for  Whatfix’s expansion in the region

Perks and Benefits:

  • Uncapped incentives and bonus plan
  • Scope to Represent Whatfix at events like Dreamforce, SAP Sapphire, SaaStr and many more in the UK and United States
  • Competitive compensation packages. We are looking for the very best talent, and will reward accordingly
  • Opportunities for personal growth and learning, every single day
  • High-trust environment. We believe in giving autonomy to all our employees
  • Flexible paid time off policy
  • Flat hierarchy and open communication
  • And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status