Business Analyst

San Jose, California, United States | Professional Services | Full-time

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About us

Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive Walk-Throughs inside enterprise applications at the exact time a task is being performed.

 

We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed. 

 

These are exciting times here at Whatfix! We currently have over 600 customers globally (including companies like, BMC, Experian, Cardinal Health, and more!). At this time, we have raised a total of ~$50 million. Our Series C round was for $32 Million from Sequoia Capital.  Other investors include Cisco Investments (also a customer), Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Helion Venture Partners and Stellaris Venture Partners. 

 

We are looking for a stellar Business Analyst to come on board.

 

What do you get to do?

  • Work with our customers’ team to ideate and document requirements
  • Conduct surveys/interviews with our stakeholders to collect feedback. 
  • Work with sponsors to establish trackable business objectives and success metrics. 
  • Design fantastic solutions working with Solutions Architects 
  • Validate the solution delivered by team before shipping to the customer and ensure alignment with the problem. 
  • Give feedback to the product team as acquired from customer interviews to make it better.  

 

What you need to have/bring to the table:

  • Shown track-record of at least 5+ years’ experience as a business analyst. 
  • Experience with B2B SAAS space is a plus
  • Excellent written and verbal communication skills
  • Great analytical, critical thinking and problem-solving abilities
  • Superior presentation and negotiation skills
  • Proven management and organizational skills
  • In-depth understanding of organizational data flow and its use in management decision-making
  • Bachelor's degree or higher in business analysis, business administration, finance or related field
  • Ability to navigate the complexities of multiple internal and external stakeholders.
  • Strategic thinker combined with planned execution. Excellent problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.