Associate Director, Account Management

Bangalore | Account Management | Full-time

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Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training, A, and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

We are pleased to have an Employee rating of 4.6 on Glassdoor which speaks volumes of our work culture and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights. The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by.

We are looking for an Associate Director, Account Management to join our team in Bangalore who would be focused on the North American market.

 

About the Role

  • The Associate Director position is a quota carrying position. As a key team member, you will lead our expansion efforts in a named set of existing Fortune 500 Accounts in North America
  • This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts and driving these opportunities to closure
  • Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success
  • You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts 
  • The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accounts in North America

 

Responsibilities

  • Prospect within named existing accounts to generate pipeline, create opportunities and close deals
  • Consistently deliver license and recurring service revenue targets in your assigned portfolio
  • Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team
  • Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
  • Collaborate effectively with sales engineering, business development, marketing, and product teams to build pipeline
  • Proactively identify and resolve account success blockers that may arise

 

Qualifications

  • 6+ years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities
  • Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing complex sales cycle and opening doors
  • Value-based solution selling ability and understanding of ROI and cost/benefit analysis
  • Consistent track record of over achievement, exceeding quota, and high performance
  • Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
  • Excellent communication, negotiations, and strategic thinking skills
  • Able to work independently and remotely from other members of your team
  • Ability to travel internationally as needed.  Expect up to 25 to 30% International Travel

 

You would be an excellent fit for our team if:

  • You are a self-motivated, high performer who can work with minimal oversight to get the job done
  • You’re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early
  • You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
  • You are passionate about using your experience and expertise to inspire the team

 

What you get to do

  • As a trusted advisor, you will consult potential customers to understand their business objectives and Whatfix's value proposition
  • Provide consistent product value to all of your customers
  • Manage customer relationships across their entire lifecycle
  • Identify client needs & position Whatfix that sets the relationship and project for success 
  • Identify opportunities to expand into an additional functional organization or business units

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status