Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback.

With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.

Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.  

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco
• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023 
• Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023
• Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

The role:

We are looking for a ISV Strategic Partnerships - Manager/Sr.Manager to join our team in Bangalore. The role will involve managing global partnerships with a focus on the North American market.

Qualifications:

• 5+ years of experience in technology partnerships or similar partner/client facing roles at a top technology or market leading company
• You’ve shown that you can build long term (international) strategic relationships, preferably in B2B Saas market
• You can work in a fast paced, ever changing, startup environment
• You are comfortable working across multiple time zones
• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in partner management, preferably in the technology or software industry.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to collaborate with cross-functional teams.
• Analytical mindset with the ability to track and report on key metrics.
• Knowledge of industry trends and competitive landscapes.
• Ability to travel as needed.

What you get to do;

• Partnership Development:
• Initiate and cultivate relationships with key decision-makers at ISVs.
• Establish mutually agreed partnerships objectives and gain alignment and agreement from internal and partner leadership.
• Collaborate with internal teams to align partnership strategies with overall business goals.
• Establish cadence with key contacts at all levels of the partner organization and ensure continual monitoring, remediation and achievement of key objectives.
• Collaboration and Communication:
• Facilitate communication and collaboration between internal teams and ISV partners.
• Act as a liaison between technical and business teams to ensure successful integration and product development.
• Performance Tracking and Reporting:
• Define and monitor key performance indicators (KPIs) for ISV partnerships.
• Prepare regular reports on partnership performance and provide insights for improvement.
• Sales and Marketing Coordination:
• Coordinate efforts between sales and marketing teams from both organizations to drive joint initiatives.
• Develop and execute co-marketing campaigns and sales enablement activities in collaboration with ISV partners.
• Strategic Planning:
• Develop and execute strategic plans for each ISV partner to maximize joint business opportunities.
• Stay informed about industry trends and competitor activities to identify new partnership opportunities.
• Training and Enablement:
• Provide training and enablement resources to ISV partners to ensure a strong understanding of our products and services.
• Support partners in the development of joint marketing and sales activities.
• Issue Resolution:
• Address and resolve any issues or conflicts that may arise during the course of the partnership.
• Work closely with cross-functional teams to ensure timely issue resolution.

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.