Product Manager

Bengaluru, Karnataka, India | Product | Full-time

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Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor which speaks volumes of our work culture and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights. The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures

Are you ready for the next phase of your growth?

We are looking for a stellar Product Manager who is passionate about solving complex problems within the B2B enterprise space and preferably have addressed concerns around product adoption with use cases such as onboarding / First time use & ongoing discovery & learning. You will be part of a close-knit motivated team of rock stars both on the engineering/development & Go to Market (GTM) side.

What do you get to do?

-Gain deep understanding of customer/user problems, workflows & drive solutions resulting in simple, engaging & delightful experiences starting from prototypes to detailed requirements

-Develop & maintain a dynamic product strategy & plan adapting to customer, market needs, competition and aligned with internal & external stakeholders

-Translate product strategy & plans into detailed requirements identifying the “end state”, breaking down them into “iterations” by working with target customers & development with a bias towards faster time to market

-Ability to stack rank stories with effective balance of customer benefit/value, applicability to broader target market and utilisation of development resources

-Build consensus across stakeholders – Customer/Customer Success, GTM, development clearly articulating the product decisions and choices

-Drive product launches including working with PR team, R&D, design, sales & marketing

-Act as a product evangelist to build awareness and understanding for both internal & external stakeholders 

What you need to have/ bring to the table:

-Must have 2-3 years experience as a Product Manager for B2B/Enterprise market (SaaS preferred) with ownership from concept to launch

-Experience addressing concerns around product adoption with use cases such as onboarding / First time use, ongoing discovery & learning is highly desirable

- Experience withcomplex desktop (non-web) applications for ERP like SAP, Oracle (or similar) is highly desirable

-Comfortable conducting customer interviews remotely and in person and deep empathy with customer workflows & pain points 

-Proven experience of taking decisions based on validated learning combining qualitative and quantitative data analysis (Knowledge of Analytical and Data Mining tool is a plus)

-Experience driving solutions by working with design, developers, QA, along with other internal & external stakeholders

-Working knowledge of lean methodology, agile & iterative development

-Excellent written and verbal communication skills

Please Note: 

  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status