Data Analyst (BizApps/Business Operations)

Bengaluru, Karnataka, India | BizApps | Full-time

Apply

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like  G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by.

Job Brief:
Looking for a passionate & experienced Data Analyst who has hands-on experience in converting data into information and information into insights. You will take the responsibility of managing our database consisting of data of all BUs coming from various sources into one BI tool, developing data models, creating reports and dashboards. To do well in this role you will need experience in working with B2B SaaS, a good knowledge of various systems & tools used for business departments, a fine eye on details and deep understanding of data analysis tools and databases.

Key responsibilities:

  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Providing technical expertise on data storage structures, data warehousing and mining
  • Develop and implement databases, data models, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Interpret data, analyze results using various techniques and provide reports and dashboards
  • Managing and designing the reporting environment, including data sources, security, and metadata.
  • Work with business stakeholders to understand and prioritize business and information needs and deliver them in the desired form and structure
  • Drive adoption and train end-users on reports and dashboards.
  • Manage users, user roles, permissions in the BI Tool
  • Evaluating changes and updates to source systems and making necessary changes in DB to reflect those.

Requirements:

  • Minimum 2 years of experience working as a Data Analyst in B2B SaaS Company
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages, databases (SQL), programming (XML, Javascript, Python)
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate a significant amount of information with attention to detail and accuracy
  • Excellent data visualization and communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.