Content Specialist

Bengaluru, Karnataka, India | Professional Services | Full-time | COVID-19 remote

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Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed. 

We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity. 

“Hustle Mode ON” is the motto we live by. 

 What sets us apart from the rest?

  • With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 
  • The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
  • With YoY revenue growth of over 300%, we have also been recognized by SaaS Mag as the 17th fastest-growing SaaS company worldwide and 2nd fastest in the country! 
  • We have also been recognized by Gartner as a Global Market Leader in the digital adoption space 
  • Whatfix has been named amongst the Top 5 startups in India by LinkedIn! 
  • Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
  • This is what our investors have to say - Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

 

We are growing quickly & looking for a stellar Content Specialist professional to join our Professional Services team in Bangalore who can bring the hustle associated with a fast-paced environment to succeed.


Job Responsibilities:- 

  1. Creation and maintenance of course content for the Whatfix certification program. 
  2. Interact with internal stakeholders and collect feedback about the certification program. 
  3. Working closely with the product team to create training materials for internal and external audiences about the latest product features. 
  4. Work with the video editing team to create AV course content. 

Requirements: 

  • Excellent verbal and written communication skills 
  • Good authoring and documentation skills 
  • Created user guides or Instructional manuals for internal or external audiences 
  • Ability to quickly grasp complex business processes and design walkthroughs to navigate them 
  • Thinks creatively and drives innovation 
  • Has strategic and critical thinking skills 
  • Has the ability to manage complex and concurrent projects 
  • Possesses the ability to work with a diverse set of people 
  • Shows strong organizational skills with the ability to prioritize and respond to shifting deadlines 
  • Experience working for a SaaS product based company preferred 
  • University degree in Computer Science, Engineering or equivalent preferred
  • Flexible to work in EMEA shift (1 PM - 10 PM)