Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
• Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

What will you get to do? 

• Establish professional development programs for all customer success and services teams
• Devise the coaching, mentoring, and partnering programs for the new members
• Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments 
• Ensure customer facing teams are fully acquainted with client relationship histories
• Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all
• Identify operational inefficiencies and devise effective improvements
• Identify every individual's gaps in terms of product/process/tools/culture 
• Develop eLearning material courses, workshops, and other training materials.
• Design training utilizing game-based learning or other delivery methods that support the acceleration of learning
• Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs
• Determine the overall effectiveness of the learning program and make improvements

What you should have?

• Comes with at least 5 years of work experience, with a minimum of 3 yrs in a “Customer-Facing” or an "Enablement" role 
• Has an average tenure of at least 2 years (Total work ex ÷ Number of Companies worked in) 
• Has been working in B2B SaaS or B2B Software Product based companies 
• Has previous experience in designing and delivering effective onboarding and training programs is an added bonus 
• Demonstrates experience in sharing best practices and striving for continuous process improvement 
• Showcases great presentation skills and has the ability to create engaging, and informative presentations 
• Has the ability to work closely with members at all levels in the organization, including leadership 
• Should be flexible to work in the EMEA time zone (1 PM to 10 PM), as this role will align with global teams, with most of the stakeholders working from 5 PM to 2 AM

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.