Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for enterprises. We are disrupting the way learning content and application support are consumed. We provide large enterprises (mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support and training efforts by providing contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

The product has redefined the way companies onboard, train, and provide support to users! Our Customer Success team, composed of Customer Success and Global Consulting teams (India, US, UK, Australia, and Germany) of around 280+ members, is working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Global Consulting has been one of the growth pillars and is of strategic importance to Whatfix.

What sets us apart from the rest?

• With many of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
• With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space 
• Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
• Whatfix has been selected as a Gold Stevie Award winner in the 2022 American Business Awards for Customer Service Department of the Year.
• G2 - yet again earned 13 Leader badges across the Digital Adoption Platforms and Customer Self-Service Software categories. Also, at the top of the Momentum Grid Report for Digital Adoption, Spring 2022
• This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

Role
Solutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of diverse use cases of Whatfix implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcomes.

Solutioning

• Onboarding Customers and their applications on to the Whatfix Platform.
• Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems.
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. 
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform.
  
• Customize Whatfix product based on Customer requirements and Business Objectives.
• Integrate Whatfix Platform and Analytics systems with Customer’s Enterprise Application Systems
• • Drive existing and new product feature adoption across Customers.
  • Serve as the single  point of contact for  technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.
  • Ensure the solution is delivered in time with top priority to the quality of delivery

   

  Digital Adoption Consulting

  • Understand application landscape and processes. Consult, ideate, and propose optimal digital adoption solutions and use cases to our customers using the Whatfix Product Ecosystem
  • Create Content using the Whatfix Content Editor to suit the customer’s use cases. 
  • Help develop standards and guidelines to ensure consistency in deliverables across projects 

  Technical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.

  What are we looking for?

  • A bachelor's/Professional degree.
  • A background in Solutions/Customer Success/Professional Services is preferred
  • 3-10 years of relevant experience. The designation will be realigned according to the experience.
  • Good presentation, verbal and written communication skills. 
  • Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
  • Good hands-on knowledge of JavaScript, CSS, and HTML  
  • Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
  • Ability to travel to Client locations as required
  
  

  Please Note: 

  • We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. 
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status