Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.

• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.

• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020

• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023

• Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Our Global Customer Success & Services team of around 270+ members is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. We are looking for a Project Manager  to join our fast-growing Digital Adoption team and lead the product delivery efforts. 

What would you get to do?

• Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget 

• Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects 

• Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues 

• Manage and coordinate project resources

• Implement best practices to improve the methodology and quality of customer engagements 

• Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time 

• Act as the single point of contact for customers, for all project deliverables 

North America time zone (5.30 PM - 2.30 AM IST)

Who would be a good fit for this role:

Our ideal Project Manager: 

• 5-12 years of work experience in project management or program management roles

• Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms

• Previous exposure to North American Large Enterprise customers

• Ability to lead and manage complex and concurrent projects

• Ability to collaborate with internal and external stakeholders while dealing with complex situations 

• You are passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges.

• Be able to understand customer’s business, their application for which they have purchased Whatfix subscription for and their key digital adoption goals.

• Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc. 

• Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc. 

• Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc. 

• Possesses strong analytical as well as organizational skill with an ability to handle competing client demands.

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status