Senior/Customer Success Manager - US & EMEA (CS -100124) at Whatfix

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Senior/Customer Success Manager - US & EMEA (CS -100124)

Bengaluru, Karnataka, India | Global Customer Success & Services | Full-time

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Application Form

First Name *

Last Name

Email *

Phone *

What is your total work experience? *

What did you study for your graduation? *

This role will align with Customers from the US/EMEA region. Which of the following works for you? *

Are you comfortable working from Bengaluru on all 5 working days? *

What is your total CTC in the current/last company? *

What's your rough Expectation in terms of Salary? *

Are you an immediate joiner? *

How many years of experience do you have managing renewals in your Customer Success role? *

What is the total Book of Business (Annual Recurring Revenue) that you handling in the current organisation? *

Do you have experience solving technical issues for your client? (Eg. Code debugging / changing system configuration / changing the code slightly to customise the product as per client's needs) *

Could you propose strategies or tactics that a Customer Success team could utilize to enhance both Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)? Please share your insights in not more than 100 words *

How often (on an average) do you typically engage with a particular client? *

Regions that you have catered to in a client facing role - *

EMEA
North/South Americas/US
Others
I don't have a client facing role

Which of the following Customer Success related Metrics are measured as part of your KPI? *

None of the below
Renewals
Product Usage / Adoption
Business Reviews (QBRs, EBRs)
NRR/GRR
Customer Health / Account Heath
NPS / CSAT
Upsell / Cross Sell
Revenue Retention
Implementation/Deployment

Please share a Resume, not more than 2 pages long. We Love Brevity :) *

Thanks for your time

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